frequently asked questions

How can we help you?

If you have any questions please dont hesitate to ask, we are always happy to help.


No question is a silly question

If you have any questions about professional upholstery and carpet cleaning, or about any of our services, check out our FAQs to find your answer. If you can’t find an answer below, you can contact us - we’ll be happy to discuss your situation.

Q. What are your carpet cleaning prices?

A. The prices for carpet and upholstery cleaning vary depending on the size of the room, the method used and a number of other factors.
We can provide a customised quote over the phone or by email – simply get in touch with us on 02037728696 or email us at [email protected].

Q. Why do you not use the hot water extraction method?

A. For your convenience and for maximum efficacy, we use superior power steam cleaning for carpets and upholstery, as well as dry carpet cleaning methods. Drying times are minimal and results are optimal.

Q. Which areas do you cover?

A. We provide professional carpet and upholstery cleaning across all London areas, including TW, EN, KT and UB postcodes.

Q. Are you insured?

A. Cleaner Carpets London has comprehensive public liability insurance, which provides full protection against injury or property damage up to the value of £2.5 million.

Q. How soon can you take on a job?

A. We can schedule a carpet cleaning job for whenever suits you – sometimes this may be on the day you call. We also accept emergency callouts and can carry out jobs during unsociable hours and evenings, offering maximum flexibility and convenience.

Q. What’s the drying time?

A. With steam cleaning, we recommend letting the room air dry over the course of a day. With dry carpet cleaning, there is no drying time, as little to no moisture is used to clean the carpets. Drying times for steam cleaning and dry carpet cleaning are often greatly reduced in comparison with the hot water extraction method.

Q. What if I’m not happy with my service?

A. We’re sure you’ll be delighted with the service you receive from Cleaner Carpets London. If for any reason you are not satisfied with your experience, we will happily refund your payment.

Not found your answer? Don’t forget, you can get in touch with our friendly team anytime on 02037728696 with your questions or concerns.

Why choose us

Amazing benefits with us

Exceptional customer service

Professional customer care 60-minute quote response and expert advice via our helpline.

Superior Cleaning Products

Eco-friendly. Child safe and Pet safe.

Professional, qualified staff

CRB checked, insured to the value of £2.5 million and qualified professional technicians.

Quality – Guaranteed

Satisfaction assured and refund if dissatisfied.


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